Refund Policy

1. Free Plan

The free plan is provided at no cost. No refund is applicable as no payment is required.

2. Paid Subscriptions

For paid subscriptions (Pro and Team plans), we offer the following refund terms:

• Within 14 days of purchase: Full refund, no questions asked.
• After 14 days: Refunds are not provided for partial billing periods. You may cancel your subscription at any time to prevent future charges.

3. How to Request a Refund

To request a refund, please contact us at support@creatordealmail.cyberloom.work with:

• Your account email address
• The date of your purchase
• The reason for your refund request

4. Processing Time

Refunds are typically processed within 5-10 business days. The refund will be credited to the original payment method used for the purchase.

5. Cancellation

You may cancel your subscription at any time from your account settings. Upon cancellation:

• Your subscription will remain active until the end of the current billing period
• You will retain access to paid features until the period ends
• After the period ends, your account will be downgraded to the free plan
• Your data will be preserved and accessible on the free plan

6. Exceptional Circumstances

We may issue refunds in exceptional circumstances, including:

• Service outages lasting more than 24 hours
• Technical issues preventing you from using the service
• Billing errors

7. Contact

For any refund-related questions, please contact us at support@creatordealmail.cyberloom.work.